Refund Policy
We want you to be happy with your purchase. Here's everything you need to know about our refund process.
Digital Product Policy
Due to the nature of digital products, all purchases of Pawfect Match upgrades (including "Remove Ads" at $1.99 and character unlocks at $0.99) are generally final once the purchase has been completed and the feature has been activated.
check_circleEligible Refunds
Refunds may be considered under these circumstances:
- Duplicate charges made in error
- Technical failure preventing feature activation that cannot be resolved within 48 hours
- Unauthorized transaction (with proof)
cancelNon-Eligible Refunds
Refunds will not be issued for:
- Change of mind after purchase
- Browser cache cleared (removes local save data)
- Requests submitted more than 7 days after purchase
scheduleTime Limit
All refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period will not be considered.
swap_horizRefund Process
Approved refunds will be credited back to the original payment method via Stripe within 5–10 business days. You will receive an email confirmation once processed.
Request a Refund
Email us with your order confirmation number and reason for the refund request.
We typically respond within 24–48 hours.
mailRequest Refund